Case Study: Healthcare Cybersecurity and Compliance

Description

A healthcare practice faced mounting cybersecurity concerns while they attempted to balance security needs with budget constraints. This practice, like many in healthcare, struggled with the decision to prioritize cybersecurity investments against other financial demands.

With limited resources and a common (albeit untrue) belief that smaller organizations are less likely targets for cybercriminals, the practice delayed implementing key cybersecurity measures. That changed when they partnered with a New Charter Technologies company based in Virginia, which guided them through essential steps to protect their organization—without exceeding their budget.

Problem

Despite warnings from their previous IT service provider, the healthcare practice chose to delay several recommended security upgrades, including implementing multi-factor authentication (MFA) and periodic employee training.

This decision left them vulnerable, particularly during a cyber insurance renewal period when their insurer flagged them as high-risk based on inadequate protections. In another instance, a lack of policy controls led to a costly email compromise, resulting in significant financial losses when staff unknowingly transferred funds to threat actors.

Solution

When the healthcare organization partnered with New Charter Technologies, they found more than just a recommended list of security measures; they gained a collaborative partner who understood the unique pressures of balancing security with budget constraints. Unlike their previous provider, New Charter Technologies didn't just suggest upgrades—it prioritized and customized them, tailoring a security action plan that aligned with both their immediate needs and long-term budget.

Through close consultations, the team from New Charter helped the practice understand the tangible impacts of each security investment, showing them how steps like multi-factor authentication (MFA) and employee training could reduce their risk profile and stabilize their insurance costs. This proactive and budget-conscious approach allowed the healthcare organization to implement essential protections without overwhelming their resources.

Additionally, New Charter Technologies provided ongoing advisory support, helping the practice stay agile and adapt as new threats and insurance requirements arose. This hands-on, adaptive approach ensured that the practice wasn't just installing tools but was building a resilient security foundation and fostering a culture of cybersecurity awareness across the organization.

With improved security protocols in place, the healthcare practice achieved several key outcomes:

Enhanced cyber insurance standing: The practice passed its insurance renewal, securing coverage at a reduced risk rating.

Reduced financial risk: Stronger MFA adoption and employee training helped prevent further unauthorized access, protecting the practice’s finances and reputation.

Improved incident response: With a new incident response plan, the practice was prepared for rapid response in case of any security events.

For healthcare practices with tight budgets, cybersecurity can feel like a balancing act. However, New Charter proves that even modest security measures, thoughtfully prioritized, can make a significant difference. By acting as a partner rather than just a service provider, the team helped the practice protect its data, control insurance costs, and ultimately navigate the complexities of cybersecurity with confidence.

We deliver advanced cybersecurity with common sense and clarity, helping organizations modernize their approach to cybersecurity and improve their posture.