The credit union faced ongoing issues with their cybersecurity posture, exacerbated by poor service delivery from their existing provider. During the audit, over 30 repeat findings were discovered—covering everything from lack of documentation to missing security controls and the absence of continuous cybersecurity monitoring.  

The credit union's CEO, already disillusioned with the slow response times and unreliable service, was alarmed that ongoing cybersecurity alerting was ineffective. This became the final straw, prompting the need for immediate action to address the gaps in their security and compliance. 

The credit union first connected with one of New Charter Technologies’ companies at a Michigan Credit Union League conference, where they were drawn to their VoIP services. Impressed by the reliable service, they became VoIP clients in 2019. By early 2023, ongoing issues with their current provider’s poor cybersecurity support led them to expand their partnership to include comprehensive cybersecurity services. 

Understanding the urgency, the credit union’s board authorized the New Charter MSP to jump in and implement a full cybersecurity overhaul, even though the contract with their previous provider was still active. We set up a complete cybersecurity stack aligned with the NIST Cybersecurity Framework (CSF), addressing the audit’s flagged issues like missing documentation, security controls, and continuous monitoring. They also rolled out a customized defense matrix, giving the credit union a clear view of their strengths, vulnerabilities, and the progress they were making.